FAQ
What is the best way to contact you?
To contact us, please email hello@thephotographersframer.com
Is your pricing available to the public?
As a wholesale framing company, our website is only available to photographers with an account that we personally verify by confirming their business profiles or websites. Your clients will not have access to any pricing information.
How does the pricing work for frame sizes?
Our frame sizes automatically fall under small, medium, large, x-large, xx-large, and xxx-large depending on the size of the image selected. The price is the same for all frames that fall under the same size. When on the order page, the "frame size" selection is automatically determined for you based on your print size, therefore determining the price bracket your frame falls under.
How does the sizing of frames work?
We work with an inside to outside method starting with the size of your print and building the rest of the piece out from there using the drop-down selections on our site (i.e. mat size, glazing, moulding, etc). Matting is built around the image on all sides. If an 8x12 with 2" mat is ordered, the interior dimension (not including the size of the frame) will be 12x16. The outer dimension is determined by adding the interior dimension with the width of the frame. If the frame selected is 1" thick in width, the outer dimension will become 14x18. This information is useful when building out galleries for clients.
How does the sizing for deckled edge Luxe frames work?
As this is a pretty custom style frame, the sizing system changes depending on the mounting style and size of deckled edge border that is selected. The 'border' is referring to whether you prefer a white edge around the print or no white edge. If you are trying to match a deckled edge frame with another frame or gallery, please reach out with desired dimensions and we will work with you to your specifications.
What is the largest frame size?
Our prints can be at most 24 inches on the small side, and the largest frame we can possibly ship is a 38x48 including the width of the frame (outer dimension). As long as the print, matting, and frame fall under these parameters, we can make nearly any variation work. Please reach out if you would like more information on sizing and pricing for your client and we would be happy to help!
What mats do you offer?
We offer 4 ply, double 4ply, and 8ply with no differential in cost. Our 4 ply is only available in white, and our 8ply is available in five different colors - White, Ivory, Greige, Charcoal, and Black. We offer mat samples inside our sample kit under products to conveniently show your clients for in person sales.
For mat widths, we offer 2, 3, and 4 inches under our signature frames. Weighted mats have some larger options. If you would like a larger mat width than 4 inches, please send us an email for custom matting. This may incur an additional fee.
Am I able to make custom requests?
Certainly! Please email us if you have any special requests related to sizing, sourcing moulding, or anything not available on our site. In the event you need to order a custom size that falls under the same sizing category (ie. 12x16 to a 12x15) feel free to specify the desired size in the notes of the order and we will gladly accommodate! We will reach out if there are any issues or pricing differences.
What is the difference between Lite and Luxe frames?
What is the difference between CG and MUS acrylic?
Our Conservation Grade (CG) acrylic and Museum (MUS) acrylic are both guaranteed to preserve your photography for generations to come, offering 99% resistance to UV rays that fade the image over time. These are the two acrylic options offered under our LUXE line. Museum acrylic features an optical coating that allows less than 1.6% light reflection resulting in a crystal clear presentation. This acrylic will have a bluish purple hue that cancels out hard light reflections. Here is a photo displaying the difference with CG acrylic on the left and MUS acrylic on the right -
What different hardware options do you offer?
We have four hardware options available. Beehives are our most popular hardware option as they are best for gallery installation since the frame can be adjusted in any direction once installed. See beehive demo videos here for hanging and installation information. The rest are by preference. See image below for all options.
We also offer easel-back hardware, but as our frames are done with a backing-paper method, we use a metal easel-back which is drilled into the frame. The frame will be shipped with the holes pre-drilled and the hardware in an envelope inside the box to be attached once received. We do not recommend easel-back hardware on any frame larger than 8x12 (image size).
Do I need to submit my images at the correct size and crop?
To ensure you receive your desired composition, please crop your images to the exact size selected for your frame. We always double check image sizes and resolution, but the cropping of images is up to you and your clients. If we receive images that have not been cropped, we will crop to the center and reach out if we feel it is not sufficient to frame. To resize and crop images, you can use Adobe Photoshop. Cropping is available as a tool in the toolbar, while resize image will be under 'image' in the top left. When resizing, please select 'inches' and put in the size you plan to select when uploading into your order. (DPI 300 is preferred)
Do you edit images before production?
At The Photographer's Framer, our team makes every effort to identify and flag any potential editing issues in submitted images. However, we are not responsible for the content of the images provided.
We are fine art, conservation trained Custom Framers and Printing Specialists. We are trained to use Photoshop and printing techniques to give you the best physical medium for your work, but we are unfortunately not trained in your edit style or preferred attention to edit detail.
By uploading your files, you confirm that all edits are final and ready for print. If we notice anything that may need attention, we’ll do our best to reach out before production!
Please note: If a product has already been used prior to submitting a corrected image, additional fees may apply to cover the cost of materials. Please triple check your edits to make sure you are giving your client your best work!
How can I ensure I'm maintaining the best quality images before printing?
Please edit your photos from your camera RAWs and convert into .TIFF before uploading for print! RAWs take up a ton of memory space but will allow your work the beauty it deserves once printed. To decrease our download time on our end, please resize the image using the information from above!
Have you done your research on icc profiles and color spaces? Everyone has a different view on what's necessary - here's a link to some discourse if you want to dip your toes into understanding the technical side behind your work!
ProPhoto RGB, SRGB, Adobe RGB - Which to use, and when?
My client sent me an image for framing that is low quality - what do I do?
Unfortunately, there is not much that can be done once an image is already pixelated or showing quality issues. There is no way to recover lost pixels and quality once the image has been transferred and compressed multiple times from its original state. Feel free to reach out via email and send us the image so we can discuss the size cap we would recommend printing under. More often than not, it is smaller than you or your client would think. The best thing is to try all of your options first - does the client have access to a better quality image from a previous photographer or their computer? If not, the image will most likely be restricted in size. There is an option in Photoshop under Filter > Neural Filters called JPEG artifacts removal - this can help get rid of some of the pixelation from upscaling a small image, but often changes the colors of the image slightly. To avoid this happening to your work, please save your images in .TIFF files and save your RAWS from your camera.
What is your turnaround time?
We fulfill orders within 3-4 weeks of their placement. Depending on order volume, the turnaround time may fluctuate as everything is hand chopped, joined, assembled, and reviewed by our wonderful team. Please reach out to inquire about current turnaround times.
I have a client who needs their frame asap! Do you offer a rush policy?
We do offer a rush policy! To guarantee shipment of your order within 7 business days, we charge a fee of $200 for up to five frames. If you have any additional frames, we charge $50 per frame after that. Please be aware that this policy is at the mercy of current order volume, so it may not always be offered. If you do not need your frames shipped within 7 business days, but you are trying to meet a deadline, feel free to reach out so we can determine if it is feasible with our current waiting queue.
Do you charge for shipping?
As of August 2024, all orders under $500 will incur a $25 shipping fee (not including sample kits). All orders over $500 will have their shipping fee waived. We ask that every additional address be placed as a separate order, as we do not honor requests to send frames to different addresses as a way to navigate around the fee. Our handmade products cost a lot to ship! From material to the cost of the label, we ask that orders under threshold pay shipping so we can continue to frame and ship your beautiful work!
Do you ship internationally?
We currently only ship within the United States, but we hope to expand in the future.
Can I have the frames delivered directly to my clients?
Feel free to adjust the address to wherever you would like them delivered in the United States! All drop shipped orders are branding-free and will never include any order information (packing slip, invoice, etc). The address system does have a cap for adding new addresses, so if you have any issues, please request an address change in the notes of the order and we will adjust it accordingly. Please refrain from batching multiple addresses in one order - we ask that each address has its own individual order.
Is there a discount for studio samples?
We do offer a one time discount! Please use code STUDIO25 for 25% off your entire order!
I received a discount code and it didn't work! What do I do?
Sometimes the nature of our tier-based discount structure may conflict with individual discount codes. If you ever have any issue using a discount code you may have received, please reach out to us so we can ensure your savings are applied.
My frame arrived damaged. What do I do from here?
We know that having a frame arrive damaged is a huge inconvenience for you and your client. We strive to solve damages as fast as possible. Please email us within a week of receiving your package so we can quickly get your replacement into production. Depending on the state of the frame and what components were damaged, we will either completely redo the frame in house or request you repurpose the shipping materials and send the frames back with a label we provide.
Do you offer any frame templates for in person sales software?
Yes, we have a gallery of frame corner photos! IPS Sample Corners Gallery
I want more information on selling frames! Where can I go?
Our curator Brittany Elise offers a coaching program that helps photographers achieve extraordinary growth within their businesses by teaching pricing strategy, marketing, sales, etc. We encourage you to reach out to her on Instagram with any questions you may have regarding the program, she would be more than happy to help! You can find her work at @brittanyelisephotography or her mastermind program at Brittany Elise Education.